Is your IT system outdated and no longer meeting your needs?
You’re planning to replace it, but want to ensure the success of your initiative?
Before you move forward, here are some common mistakes to avoid when changing your IT system:
1. Believing the new system alone will transform how you work
Replacing your system is a golden opportunity to rethink your processes. Don’t just replicate old ways of working onto a new tool. Take this moment to review and optimize your workflows. Doing so will save time during system configuration and encourage user adoption, as they will appreciate a streamlined and more relevant process.
2. Using the system’s unpopularity as the sole reason for change
Just because a system is unpopular doesn’t mean it should automatically be replaced. Before deciding on a migration, take the time to understand why the system is underused or bypassed. Is it truly a technical issue, or more a matter of inefficient processes? Engage your teams to identify the root causes. These insights will help you avoid repeating the same mistakes with the new system.
3. Training employees… and then leaving them on their own
Introducing a new system significantly changes how people work. Initial training is essential, but it must be accompanied by ongoing support. Success doesn’t come from the system itself, but from user adoption.
4. Treating your processes as fixed and unchanging
Your IT system should evolve with your business needs. Avoid falling into the trap of a static solution. Instead, adopt a mindset of continuous improvement. Changing systems is the perfect opportunity to foster flexibility and agility within your organization.
5. Neglecting the impact on your customers
Too often, new systems are designed to make internal work easier, without considering the customer experience. Yet your clients are at the heart of your value chain. Use this opportunity to enhance their experience as well, and don’t hesitate to involve them in the redesign process.
At P&S, we support businesses in successfully implementing new IT systems, putting people and processes at the heart of the transformation.
Any questions? Feel free to contact us — we’ll be happy to help.