Optimize your ITSM processes with Process Mining

Improve efficiency, speed, and user satisfaction through IT service management optimized by the power of Process Mining.

Analyze, visualize and improve your IT service management processes

ITSM processes are often complex, slowed down by invisible inefficiencies. Through Process Mining, P&S helps you analyze, visualize and improve every step of your IT service management processes. Make fact-based decisions, reduce costs and boost user satisfaction by automating and optimizing your processes.

Challenges with
IT processes

Slow incident resolution

Extended processing times increase disruptions and reduce productivity. Identifying bottlenecks is essential to improve the user experience and the efficiency of your service desk and IT teams.

Lack of visibility into process performance

Without accurate data, it’s difficult to evaluate the effectiveness of ITSM processes and detect inefficiencies. Decisions are often based on impressions rather than facts.

SLA (Service Level Agreement) non-compliance

Failure to meet response and resolution timeframes can result in penalties and customer dissatisfaction. Better workflow management ensures compliance and optimizes resources.

With P&S

How does Process Mining optimize your ITSM processes?

Through analysis based on real data, we detect steps that slow down your ITSM processes and prioritize corrective actions for better operational efficiency.

We automate deadline tracking and identify causes of delays to ensure contractual commitment compliance and improve user satisfaction.

We reduce repetitive tasks and minimize manual interventions through automation and intelligent allocation of IT resources.

We support your strategic decisions with clear and precise metrics, offering a transparent view of performance and facilitating continuous improvement of IT services.

IT Service Management