Optimize your customer service with Process Mining

Reduce response times and improve customer experience.

Improve your service processes

Customer service is at the heart of your relationship with your clients. Yet, many service centers face challenges: excessive processing times, fragmented customer journeys, repeated requests, or growing dissatisfaction. Through its expertise and a data-driven approach, P&S helps you improve your service processes, increase responsiveness, and deliver a smooth and consistent customer experience.

Your customer service
challenges

Limited visibility into customer journeys

Difficult to track all customer interactions (calls, emails, tickets) across different channels and systems.

Response times too long

Significant processing delays that generate frustration among customers and increase the volume of follow-up requests.

Errors and duplications

Misdirected requests, processed twice or even forgotten, due to manual or disconnected management.

Lack of personalization

Agents lack context or history, which negatively impacts the quality of responses.

With P&S

How does Process Mining transform your customer service?

We analyze data from your CRM systems, help desk, or telephony to reconstruct the actual path of each customer request.
We detect wait times, unnecessary transfers, and errors that harm customer satisfaction.
By optimizing your processing flows, we reduce response times while increasing the consistency and relevance of responses.
Our tools provide real-time visibility into key customer service indicators to promote continuous improvement and automation.